Services

CRM integration

Your most important applications in one place

Your phone system and CRM are critical tools. Why not combine them? We can do that for you, offering a smart way to
increase efficiency and improve service.

How does CRM-phone system integration work?

You use your phone system to make and take calls. Meanwhile, you use your CRM to maintain contacts and log calls. With computer telephony integration, you effectively use your CRM as a phone system.

This means you can click to dial from your contacts. And for inbound calls, your screen will display caller info. This saves you time, while allowing you to get more out of your CRM.

Benefits of computer telephony integration

Increase Efficiency

No more flicking between screens every time a call comes. Inbound calls come with “screen popping”, which displays caller info so you can handle it faster.

For outbound calls, just click to dial from your contacts, saving time and eliminating misdials. Meanwhile, we can set it up to log calls automatically. All this saves you time, making every call more efficient.

Improve service

The screen popping feature doesn’t just make you more efficient. It also means you can see who’s calling, alongside any notes you have on them.

This means you can help them faster and with more confidence – instead of the long pause while you look them up. This results in better service, and happier callers!

User-friendly

This is also great for your team. It’s easy to use, and gives them the convenience of a “softphone” – which means they can make and answer calls on a laptop or desktop.

This makes it quicker to train people on the system. And with better, more user-friendly technology at their disposal, your team will be happier.

Why choose us?

At Louiscomm, we’re committed to making sure every single customer gets the most out of the technology we provide. We’ll ensure it’s right for you, offer the training you need, and do everything we can for a seamless installation.

Get in touch!

Have a question about computer telephony integration? Get in touch and we’ll answer as soon as we can!