Services

Cloud phone systems for GP surgeries

We’re approved suppliers for the Better Purchasing Framework for Advanced Cloud-Based Telephony

GPs’ surgeries are under unprecedented strain. And on top of everything else, they now have to upgrade to a cloud phone system.

We’re here to make that process easy. At Louiscomm, we specialise in phone systems for GPs’ surgeries. We are trusted by over 150 practices across the country. Why? Because we understand the challenges they face, and we know how to overcome them. We’ll ensure a seamless switch – and when we’re done, you’ll be more efficient than ever!

Healthcare Testimonials

“Great Service”

We have been with Louiscomm for over 15 years now. We have always received personal attention to detail with a great service, both before and after sales. We have had number of upgrades to our telephony systems during the time we have been in business with them. Their professionalism speaks volumes, very knowledgeable and Maddie, the founder of the company gives us her time unconditionally, and has always been very supportive of our own practice needs in terms of our telecommunication business services.
Louiscomm as an organisation have great work ethics and listen to their customers and provided us with the right products for our practice. Their service and finance teams have always been there for us, any time we needed them in emergency situations and dealt with our issues swiftly and promptly, needless to say there service is second to none and we are very fortunate to have them as our business partners.

Bala
Practice Manager, Surrey

“Always Deliver”

Have used Louiscomm for a few years now and they always deliver. The service they provide is amazing, prompt action and aim to resolve quickly. We recently moved to “cloud” based system and the transition was smooth and pain free. Thank you Louiscomm for your excellent service and knowledge.

Andrew
Practice Manager, Brighton

“Extremely Helpful”

Highly recommend Louiscomm. They have been our suppliers for over 14 years, the support we receive from them is superb. There is always someone contactable, even on Good Friday!!! All the staff are friendly, professional and extremely helpful. If we ever need an engineer, they are always on hand and at the surgery very quickly.

Kim
Practice Manager, Bexhill-on-sea

Why choose Louiscomm?

Healthcare specialists

Helping the healthcare sector is what we do. That’s why we are trusted by over 150 GPs’ surgeries.

Our customers include everything from small rural practices to large groups on mulCple sites. We
know their unique needs, and how to meet them.

Fast, friendly service

We’re a small business, and we believe that’s our strength. We’re on first name terms with every customer. If you have problems or questions, we’re always easy to reach. This is what sets us apart.

We are friendly, approachable and single-minded in our determination to come through for every customer.

All the technology you need

As NHS-approved suppliers, we can provide all the features you need to meet the criteria to gain government funding for your new phone system. Not only that, but we’ll make the switch seamless.

So we won’t just upgrade your technology – we’ll do it without disruption or fuss!

Let’s talk about it

What is the Better Purchasing Framework for Advanced Cloud-Based Telephony?

This is part of NHS England’s plan to improve the technology that surgeries use to handle calls. There
is funding available for practices to upgrade to a cloud phone system, as well as a guide to the features you’ll need.

There are many reasons behind it. One is efficiency. Phonelines are busier than ever for GP reception desks, and upgraded technology can really help here. On top of that, traditional landlines are being phased out across the UK. You might have heard of the PSTN/ISDN switch-off. If not, the headline is this: all calls will have to be routed online. That’s exactly what a cloud phone system does.

What’s a cloud phone system?

Let’s start with a traditional on-premise phone system. It’s a piece of physical hardware on your site, installed and maintained in person by an engineer.

A cloud system takes all that functionality (plus a lot more!) and hosts it in the cloud. That means you have no more hardware to maintain except the devices you call with. You access all the features on one screen via the internet.

The PSTN switch-off and the healthcare sector

Significant changes are underway in the healthcare sector as the UK’s traditional copper phone lines are set to be switched off by the end of 2025. Known as the ISDN/PSTN switch-off, GP surgeries and healthcare settings across the UK need to ensure their phone systems and connectivity are ready for the deadline to avoid any disruptions to their communications.

The transition over to a fully digital network is driven by the necessity to modernise outdated PSTN and ISDN infrastructure. The switch-off marks the transition to a fully digital network, utilising Internet Protocol (IP). This simply means calls will be routed online and all UK businesses and organisations will need future-proof technology in place to support this.

So, what do GP surgeries and healthcare settings need to do? If your phones are routed through ISDN lines, you will need to change over to routing calls via VoIP (Voice Over Internet Protocol.) As well as looking at your phone system set up, it may also require upgrading broadband infrastructure.

Luckily, there’s no need to panic. Our expert and experienced team are ready to support you and answer any questions you may have about the PSTN switch-off.

Discover more about VoIP

How does a cloud system benefit GPs’ surgeries?

Increase Efficiency

Every second counts in healthcare, and all surgeries are under pressure to reduce call queues. With a cloud system from us, you’ll be able to work more efficiently. Handling calls is easier and quicker, and you gain additional time-saving features like automatic callbacks.

More Features, More Options

You can do so much more with a cloud system. We can integrate it with clinical systems like EMIS, so you can automatically view patient records when they call – which makes for speedier call handling. That’s just one. Automatic callbacks are another. Cloud does more, and it does it better!

Better Patient Experience

If you can handle calls faster, you can help more patients with fewer delays. That’s an instant boost in patient experience. Automatic callbacks save them from waiting in line. Overall, this makes for happier callers, quicker resolutions and shorter waiting times.

Cost Savings

With cloud, there’s no need for expensive phoneline rental as all your calls are routed online. By switching from a traditional landline, you can often make real savings on call costs. And if you’re eligible, GPs’ practices can access funding to make the switch!

Futureproof Communication

The UK is switching off its network of analogue landlines. By 2025 at the latest, all calls will have to routed online. Our cloud phone system does that by default, giving you peace of mind that your practice is fully futureproof.

Ease of Management

A cloud phone system is just easier to manage. All admin-level system management is handled remotely online. That’s one login, one screen and a few clicks to manage your whole communication infrastructure. This also makes it easier to manage calls for a group of practices on the same system.

Security and Quality

If you’re moving from a traditional phone system, you may wonder about call quality and security on the cloud. Good news: cloud improves both! You will get crystal-clear calls, and all call recordings and other data are hosted in high-security data centres.

Why choose us?

GPs’ surgeries are under immense pressure. Busy phonelines are one part of that, but they make a huge difference to workflow, patient experience and team morale.

At Louiscomm, we are trusted by practices across the country to deliver futureproof, efficiency-boosting services. This is because we understand the challenges surgeries face, and we’re determined to help them thrive.

Get in touch!

Are you looking for a modern communication system for your practice? We can help. Just get in contact using the form.